Verification code was sent to a new number that can't receive text.

[green_ice]

Hello,

A verification code was sent to a new number that can't receive text. Can it be sent to the email so I can continue?

[Handy1]

@green_ice 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[softech]

@green_ice   did you activating a service with new number or poring? and you use eSIM or physical sim ?

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support and have them to help in this situation:

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[green_ice]

I tried 4x resend and no email option was shown.

[softech]

@green_ice 

If you have completed the setup of EverSafe ID, you can ask the code to send to email instead

On the screen it is expecting you to enter the code, click Resend code and then choose Send email

[Handy1]

@green_ice  It should be able to yes , keep trying resend or any code 4 x and it’s should give option to send by email instead .