Cancel Account

[Sunshine4]

I need help, I want to cancel my account as I don’t use it. However it won’t let me sign into my account as it’s saying to put in the code it sent me, but it’s not my number. I can’t get help from support because it won’t let me sign in! 

[Yummy]

Redirect code to receive by email.

[dust2dust]

But did you take your number with you to the new provider? If so then I would do a chargeback here. This is a somewhat frequent error in billing this place makes. They need to be penalized for it every time until they stop doing it.

Adding - if you don't have any other business with Telus or Koodo and don't intend to for some time to come.

[WPG_Julie]

Note: If your account is suspended, reactivate your services before SMS OTP verification.

For Existing Community Members

1. Visit the Community, enter your email address (instead of nickname), and select ‘Sign up’
2. Learn about the benefits of creating an EverSafe ID
3. Edit your email address if desired and perform Email OTP verification (if changed)
4. Enter a password that meets security requirements
5. Enter your first and last name
6. Optionally, add your mobile number to improve your Identity profile strength and perform SMS OTP verification
7. Receive a success message

[Sunshine4]

I have another provider, and public mobile charged me today. So it didn’t cancel by itself 

[mojorising]

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@Sunshine4 

if you successfully ported your number to another provider, you won’t need to cancel this service.

It will cancel.

if you want to make sure, you can ask the customer support agents to remove the subscription status

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.