Can't activate and can't reset password

[Colouratura]

Tried activating and it says there's an issue so contact Public.  

So I go to contact and it says to log in again even though I'm logged in already.  When I do that it says my password is wrong.  It's 100%the right password.    So I tried to reset.   When I do that then it says the email isn't correct.  It 100% is my email for the account.   So it asks for a phone number but my account isn't activated just so there is no phone number. 

At this point what am I supposed to do?  I'd cancel everything out of frustration but I can't even do that because I can't get into the stupid account

[hTideGnow]

HI @Colouratura 

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Colouratura 

The ticket system is broken so will most likely continue to give you errors. 

Since you are a new customer you have two options for support at the moment 

There is a live chat specifically for new customers having issues with activation:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Or you can message support through the community mailbox but it might take a little longer for a response:

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Colouratura]

Hi.  Initially I tried it with the app and it didn't work.  So I went to do the contact form for help.  

Also I didn't use autofill when filling the password and email.  I know that can be an issue on some sights.

Crazy thing is to leave this message I had to log back in and it works.  But when I go to leave a help message to be contacted.... Then it tells me the password or email is invalid. 

[JRod · Accepted solution]

@Colouratura 

Have you tried logging in using the app? If you are trying to activate with the desktop site you will not be able to fully go through the process. All new device activations must be done with the app.

https://www.publicmobile.ca/en/bc/load-mobile-app