Rewards

[SweeneyRG]

I redeemed Points which I thought were for Canada Data, but it turns out it was for USA data, which is if no use to me. So I went and found more data which I thought was for Canada, as it didn't say USA dats. So I got that and come to find out it was for USA AGAIN!  Can customer service help me reverse this so I can get extra Canada Data as I am out of province and need data.  Thank you

[mojorising · Accepted solution]

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

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@SweeneyRG wrote:

I redeemed Points which I thought were for Canada Data, but it turns out it was for USA data, which is if no use to me. So I went and found more data which I thought was for Canada, as it didn't say USA dats. So I got that and come to find out it was for USA AGAIN!  Can customer service help me reverse this so I can get extra Canada Data as I am out of province and need data.  Thank you

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@SweeneyRG 

for honest mistake like that, PM support should be able to help.  Please engage them by direct message:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there