2 hours ago
I just got my account and only data works. I've reset my phone but texts and voice still not coming through
an hour ago
@j1moolee Best of luck and report back to us please let us know what the issues or what support tells you it was
an hour ago
I did. Thank you so much. Guess we'll see how it goes.
an hour ago
@j1moolee Then I would use the link I sent in my first reply . Get support to help maybe your account needs a refresh on the back end
an hour ago
I have samsung s22 ultra. I even reset the message cache but still no luck.
an hour ago
@j1moolee If you have iPhone be sure to toggle on “turn on this line “
And reboot the phone or reset network settings see if that helps
an hour ago
Thanks for replying. No I just created a new account and new esim and number
an hour ago
@j1moolee Did you try to port number over ? Did you leave old providers sim in the phone to reply YES to the confirmation text to port ? If the old provider sim still works then the port was not completed . If you missed the a step I will private message you the porting team number . They can re trigger port request if needed . If it something else then here’s a link for support
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437