Just joined. Issues with texts

[j1moolee]

I just got my account and only data works. I've reset my phone but texts and voice still not coming through

[Wayworn]

Try turning off RCS because perhaps PM doesn’t support it and that may be the problem. ———With RCS turned off, the messages you send and receive revert to traditional SMS/MMS text format until you activate RCS again

[Handy1]

@j1moolee  Best of luck and report back to us please let us know what the issues or what support tells you it was 

[j1moolee]

I did. Thank you so much. Guess we'll see how it goes.

[Handy1]

@j1moolee  Then I would use the link I sent in my first reply . Get support to help maybe your account needs a refresh on the back end 

[j1moolee]

I have samsung s22 ultra. I even reset the message cache but still no luck.

[Handy1]

@j1moolee  If you have iPhone be sure to toggle on “turn on this line “

And reboot the phone or reset network settings see if that helps 

[j1moolee]

Thanks for replying. No I just created a new account and new esim and number

[Handy1]

@j1moolee  Did you try to port number over ? Did you leave old providers sim in the phone to reply YES to the confirmation text to port ? If the old provider sim still works then the port was not completed . If you missed the a step I will private message you the porting team number . They can re trigger port request if needed . If it something else then here’s a link for support 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437