Unable to send text or messages to Android phones

[APR_09411009]

I have recently joined public mobile. I haven’t sent a message or text to Android phones since then. I have no issues with iPhone (blue speech bubble) but can’t send any messages to Android phone (green speech bubble).

[hTideGnow]

HI @Resiiscool 

make sure iOS and Carrire Profile both updated, then toggle off Send Text Message on the iMessage settings

Reboot phone, then Reset network Settings.  Go back to the iMessage settings to enable Send Text Message and try 

[Resiiscool]

It is an iPhone   I didn’t see your earlier post 

[Phil_Adelphus]

@Resiiscool   Is this with an iPhone?  If so have you tried the suggestion I made earlier in this thread?

[Resiiscool]

I did all of that. Nothing new 

[hTideGnow]

HI @Resiiscool 

Make sure your iOS and Carrier Profile are both updated, then Reboot and click Reset network settings

[Resiiscool]

Hi, I just switched to Public and having the same issue. What did you do to resolve it?

[computergeek541]

---

@Meow wrote:

If you use NATIVE Android app then everything works as expected.

If you are using 3rd party to handle your SMS/MMS you have to figure out how that works...

---

The customer is using an iPhone device.

[Phil_Adelphus]

@APR_09411009  Assuming you have the SMS toggle turned on, go to Settings - Messages - Send & Receive and make sure your phone number is checked there.

[Meow]

If you use NATIVE Android app then everything works as expected.

If you are using 3rd party to handle your SMS/MMS you have to figure out how that works...

[will13am]

@APR_09411009 , you need to enable SMS as the default text format instead of iMessages.