Unable to send text or messages to Android phones

[APR_09411009]

I have recently joined public mobile. I haven’t sent a message or text to Android phones since then. I have no issues with iPhone (blue speech bubble) but can’t send any messages to Android phone (green speech bubble).

[computergeek541]

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@Meow wrote:

If you use NATIVE Android app then everything works as expected.

If you are using 3rd party to handle your SMS/MMS you have to figure out how that works...

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The customer is using an iPhone device.

[Phil_Adelphus]

@APR_09411009  Assuming you have the SMS toggle turned on, go to Settings - Messages - Send & Receive and make sure your phone number is checked there.

[Meow]

If you use NATIVE Android app then everything works as expected.

If you are using 3rd party to handle your SMS/MMS you have to figure out how that works...

[will13am]

@APR_09411009 , you need to enable SMS as the default text format instead of iMessages.