account suspended - i have updated new credit card - but account is still suspended.

[TABJ90]

account suspended - i have updated new credit card - but account is still suspended. how do i get operational?

long story short; forgot to upload new card when old one expired; new card is uploaded; there is no option to "PAY NOW"

I have called *611...it asks for pin...which I give but it does not work.

No ability to pay online.....whats the deal?

[computergeek541]

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@BKNS27 wrote:

@TABJ90 

You can add a new PIN to your account:

https://myaccount.publicmobile.ca/en/account/reset/pin 

Then dial 1-855-4PUBLIC and make a manual payment. Also, login to account account and check to see if Subscribe button is enabled so you don’t worry about it for the next renewal.

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For the above suggestions, the customer would already be logged into the self serve account when resetting the account PIN.  As such, there would be no need to call 1-855-4-PUBLIC to make payment since the customer would already have full access to the payment system on the website.

[BKNS27]

@TABJ90 

You can add a new PIN to your account:

https://myaccount.publicmobile.ca/en/account/reset/pin 

Then dial 1-855-4PUBLIC and make a manual payment. Also, login to account account and check to see if Subscribe button is enabled so you don’t worry about it for the next renewal.

[Handy1]

@TABJ90  In your account “payment page “ you can load funds on credit card in file or use voucher like in pic 

[softech]

@TABJ90 

yes, you need to make a payment after successful update of your credit card.   the payment link is hard to find, please use this direct link to load enough money for renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hTideGnow]

hi @TABJ90 

try to login PM My Account again using Incognito/private/secret mode on your browser and check if Pay and Resume service button is there