Community

DmitryV · 3 hours ago

I know that purchased Roaming Add-Ons is not refundable. But my trip is cancelled. Do we have ANY way to tansfer this money somehow that obviously never used

hTideGnow · 3 hours ago

HI @DmitryV

you are lucky, PM support likely able to reverse it and put the money back in your account as a credit

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Chalupa_Batman · 3 hours ago

@DmitryV wrote:
I know that purchased Roaming Add-Ons is not refundable. But my trip is cancelled. Do we have ANY way to tansfer this money somehow that obviously never used

Hey @DmitryV

Don't worry about it. YES, they are not refundable but Public Mobile is very understanding and they know life sometimes happens. I'm sure they will be more than happy to add the credits to your account. Just reach them this way.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437