@Cs_Agent

[Loyloy]

Hello I accidentally pay 2 subscription today. Because I dont know that I already click the subscribe button on my first plan. Then I go change subscription to get new subs plan then I click change plan now. Then I see on my cc is already charge me twice. Please help me to refund thanks

[Meow]

If you changed subscription NOW, PM will not refund you difference.

That is why it is better to Schedule plan change.

[szu]

@Loyloy 

You will need to contact customer service agent to help with payment issues. 

Click on the chat icon on right corner of website.  Follow prompts to submit a ticket for customer service agent help.  

[Chalupa_Batman]

Hi @Loyloy 

CS Agents don't monitor this forum. You need to create a ticket. Here's how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437