a week ago - last edited a week ago by computergeek541
Hello I accidentally pay 2 subscription today. Because I dont know that I already click the subscribe button on my first plan. Then I go change subscription to get new subs plan then I click change plan now. Then I see on my cc is already charge me twice. Please help me to refund thanks
a week ago
a week ago
You will need to contact customer service agent to help with payment issues.
Click on the chat icon on right corner of website. Follow prompts to submit a ticket for customer service agent help.
a week ago
Hi @Loyloy
CS Agents don't monitor this forum. You need to create a ticket. Here's how.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437