Usage History (Call Log) Greater than 90 Days

[Liz9779]

I need to access my usage history from August 2021 to January 2023- more than 90 days. How can I acquire this log?

[hTideGnow]

hi @Liz9779 

you didn't do yourself a favour, you waited so long and come back and ask again now.   You want the history from August 2021 till Jan 2023.  August 2021 is like 4 years go.  I don't think any carrier can help.  And I suggested you to message PM support agent back in Oct, did you have a chance to do it? 

[slusagm]

sound serious.  But why would you waited 9 months to reply here?  I guess not very urgent?

we are just customers here, we do not know the procedure to get your lawyer involved.  But you can check with PM first

 Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Liz9779]

Hello,

My call log history is related to legal proceedings. Please let me know who my lawyer can reach out to at Public Mobile to request a history of my call log? Please and thank you 

[hTideGnow]

hi @Liz9779 sorry, you can't.  Usage history is only for 90 days. 

if you have a legal reason and can provide PM with valid reason, check with PM support agent For special consideration.  Message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @Liz9779 

Public Mobile as you know only goes back 90 days. They do have ways to go back farther but they do not offer that to the general public. The only true way to access those files is through a court order.