Calling stopped working

[Jeff41]

Calling stopped working. Text and data still work. Moved sim card to a new phone and same issue occurs with the other phone.

[Jeff41]

Just noticed that the problem does not exist if I walk 200 meters to the next street. So I guess it's a Telus service reduction of some kind. To force me to buy a new phone.

[Jeff41]

Yeah hopefully it's the sim card. No Telus outages in the area. And no mention of discontinuing 3G yet. Might be a struggle getting a new card though? Earliest from Amazon is Dec. 9. I believe some Telus stores still carry them.

[golfball]

If 3G is no longer available in your area then you may need a new phone, hopefully it's the SIM or a temporary outage.

[Jeff41]

Yeah thanks. I just replaced this sim last May. So seems weird that it failed? I lost the last one while using another in another country.

[Handy1]

@Jeff41  I suggest calling around to your nearest Telus / Koodo stores for availability and go pick up then be $10 from the store 

[Jeff41]

Earliest delivery offered by Amazon is Dec 9. Can't wait that long. Will have to do some driving.

[Handy1]

@Jeff41  Try Amazon it’s only $4.99 there right now 

[Jeff41]

Thanks. A reset of my account by PM hasn't helped either. So maybe it's my sim card. Can't get either phone to make or receive calls with the sim card. Try ordering a new one I guess.

[Handy1]

@Jeff41  

Outage map in your area:

https://istheservicedowncanada.com/

[Jeff41]

Phone is old LG V20. Other phone I tried is a Samsung. I think 3G maybe down in the area?

[Handy1]

@Jeff41  You said you live in rural area what phone you have ? I wonder if it’s has to do with it not being in the PM voLTE whitelist and it’s affecting calling 

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

[Handy1]

@Jeff41  Bottom of this thread my first reply I  left you link for support can ask them to refresh your account and hope for the best . SIM card might not be the issue either I just suggested as cheap $5 option to try 

[Jeff41]

A new sim card is a week away for me. I live in a rural area. Hopefully that's not the issue.

[hTideGnow]

hi @Jeff41 could be account or network issue.  Check with PM support first.  If they can't find anything, ask them to agree reimbursement before buying new sim

[Handy1]

@Jeff41  Could try new SIM card and see if that helps $4.99 on Amazon . And log into your account and sim swap it like this 

SIM  SWAPPING  profile tabs

[Jeff41]

Thanks. Already moved sim card to another phone. Same issue with the other phone. So either my sim card has failed or my account is hung up.

[Jeff41]

I pay $38 a month. Plan renews Nov. 2. I already moved sim card to a new phone and have the same issue with the other phone.

[hairbag1]

@Jeff41 

if you have the $15 plan, you only get 100 minutes of outgoing calls....(unlimited incoming). If that;s your plan and you've run outta minutes, get the 500 minutes of Canada wide calling add-on for $5.

[hTideGnow]

hi @Jeff41 

did you try Reset all networks? Try changing network mode to 3G as well 

Maybe try your sim in another phone as well

if same, ask PM to refresh your account 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Jeff41  and you not on $15 plan and out of mins ? Maybe try resetting network settings , if same 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437