Activation

[BingBing08]

I am the new customer,  I followed the step to open an account. However, I can't done the last step: Activation.  

[Phil_Adelphus]

@Sammykwan  See my previous post which explains how to contact customer support agents.

[Sammykwan]

I also have the same problem. And stopped at the last step step 6 and asked me to contact agent for help. But the on the help chat page it will gone empty once I login.   I don’t know where I can get help 

[Phil_Adelphus]

@BingBing08  You can contact customer service for help by opening a ticket at the chat icon bottom right of this page or, if that doesn't work send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BingBing08]

Yes, I did, but when I go to the last step, it said "something didn't go right while activating your subscription" so don't know what's wrong 

[BingBing08]

I already installed the app.  Already go to the last step, but it's said that some problems for the activation of subscription 

[BKNS27]

@BingBing08 

You will need to download the PM app on your phone to complete the activation. So did you use the PM app?