Referred by a friend, entered code but don't see any trace of it

[Quaoar]

I was referred to Public by an existing customer who gave me his referral code.  I signed up with that at activation, saying I'd get the $10 credit after signing up.  Now I've signed up and don't see a trace of it anywhere.  Any idea where/when it will show up?  Thank you.

[slusagm]

It takes 72 hours for the credit to show up 

Wait the 3 days first, if still not see it, ask PM 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman · Accepted solution]

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@Quaoar wrote:

I was referred to Public by an existing customer who gave me his referral code.  I signed up with that at activation, saying I'd get the $10 credit after signing up.  Now I've signed up and don't see a trace of it anywhere.  Any idea where/when it will show up?  Thank you.

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Hello @Quaoar 

It can take up to 72 hours to show up on your account. Keep an eye for it. IF you don't see it after 72 hours, you can create a ticket via the chatbot.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.