Request CEO PUBLIC MOBILE

[doitright]

Please give me email to ceo s office for public .HE needs to know how much business they are loosing because of the horrible AI bots running the account and payment system. I have been 2+months and hours and hours trying to give my new credit card number its been torture and my account is cut of .

[Dunkman]

@doitright 

Unfortunately, a few customers are still having issues with updating credit card information. PM is aware of the issues and working on a fix. 

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available).

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Rastin]

2 plus month and your still here? I would have left long ago. Just a warning if you don't get your account active by the end of 90 days of no payment you account will close and your number will be gone. Make sure you use one of the links below that one of the others posted to contact them and get it fix before it's to late.

[hairbag1]

@doitright 

still can't update card ?...get to Shell gas, Walmart or London Drug and buy Public Mobile payment vouchers, then dial 611 to add them to your account to renew your plan. Then deal with Customer Support at your leisure.

[hTideGnow]

hi @doitright 

we are just customers like you , you need to ask agent to escalate

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@doitright  You can inform the support team 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437