I have the US/Canada plan but have no service in the Us. I have tried connecting manually as well as automatically but nothing. My husband gets service and our phones have the same settings but I don’t have any service.
Can you log into your account and double check your plan features? There were 2 5G plans offered awhile ago with the same price and apparent features but one was a Roaming plan and the other offered unlimited slow data after the plan data was used.
@Pinny first try rebooting the phone if you haven’t already ? Do you both have the same phone , might be issue with voLTE , but get your phone set to 4G/LTE not 5G and connect to T mobile AT&T or Verizon and ensure you have data roaming turned on in phone settings , but check if your phone is in the voLTE whitelist if it’s not you most likely won’t be able to use for calling
