Unable to make or receive phone calls

[suzanneramsay]

Everytime I change province like from Ontario to Quebec I cannot make or receive any phone calls.  I've had that problem in the past and it was resolved but for some reason the problem came back;

[suzanneramsay]

The Volte wasn't on but I won't know until I go back to Quebec.  I assume that was the problem.

Tx

[softech]

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@suzanneramsay wrote:

Everytime I change province like from Ontario to Quebec I cannot make or receive any phone calls.  I've had that problem in the past and it was resolved but for some reason the problem came back;

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@suzanneramsay 

what you meant by you "change province like from Ontario to Quebec" ?  you meant you have change a new phone number? or you meant when you travel between Ontario and Quebec?

Try Reset network settings after a device reboot.   

if you still unable to make calls, check if your phone is VoLTE compatible on PM's network:

https://www.publicmobile.ca/en/get-help/articles/volte