Number transfer

[Hailey1234]

I am getting so frustrated. It will not transfer over my number. The sim is correct, other account still active. I am the account holder. What else can it be. 

[Sultaneous]

If you have a physical SIM card, on the back of it is a serial number.  I had to take a photo to read mine...  Anyways once you have that, ask PM to initialize it for you.  This is what I had to do to solve this problem.

[hTideGnow]

hi @Hailey1234 

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them