Unable to port the transfer number request agai

[Victor829]

I missed to approve the SMS of transferring number to Public. But the customer service of Public is not replying and not able to port the request again. What should I do? 

[hTideGnow]

HI @Victor829 

i sent you the phone number again.  Check your community inbox and please call porting team to sort it out

[Victor829]

Fun: Public said they request the port request, while Fido said they have not received any new port request. And I just got a SMS from public: 
Hey, it's Public Mobile. We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://urlshortner.tiia.ai/xYpc_I


BUT no one reach to me. OMG

[hTideGnow]

@Victor829 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[computergeek541]

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@Victor829 wrote:

I missed to approve the SMS of transferring number to Public. But the customer service of Public is not replying and not able to port the request again. What should I do? 

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You'll need to contact a Public Mobile customer support agent.  Please send a private message to them.  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you've already done the above, please await a reply.

[eddieO]

@Victor829 if you are looking to port a number from another carrier to Public Mobile try contacting a CS agent: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)