Wait time after YES response to Telus

[Franklee]

The existing physical Sim left inside phone and received request to answer Yes or no to transfer 

answered YES

later received msg LTE for the ported number was being deactivated 

now waiting and rebooting phone over a period exceeding 5 hours. And have put in the new physical PM 

info looks correct in PM for current phone and PM sim 

thanks 

[Franklee]

@BKNS27 

Thank you 

[BKNS27]

@Franklee 

Sounds like a provisional issue with the SIM so contact a CS_Agent. They will get back to you by pm tomorrow.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437