My service was suspended 3 days before the plan expired. I didn't know how to get assistance so I rennewed my plan early, losing all of my unused data. Then on the day that my service was originally supposed to expire it suspended. So I lost 3 days and 5 gigs of data, paid for another month and got suspended after only one full day.
So my question is who can I contact, what can I do?
So how long does it take for a maderator to respond?
The way I found out that my phone was offline was because I never got a location for work.
I know that for a discounted service you can expect to email but I don't expect to be suspended twice in 3 days. I can't afford my "discounted" phone plan.
If I am still not clear I was suspended 3 days early. I paid for a new month 2 days after and got suspended one day after that.
I have lost
-3 days of service and 5 gigs on one month
-an entire month (less a day)
who can fix this as I am not going to continue putting money into a service where I am getting nothing
Actually, apologies my terminology was incorrect. I selected a different plan online choosing the option to start changes immediately. I did this because I was getting an automated message that my service was suspended and my phone is essential.
The money was deducted from my account and device was reinstated. Then a day later I got a text message saying I needed to add funds to avoid suspension.
This message came the day before my previous month should have expired so I ignored it since I paid for a new month only the day before.
Now I am suspended again.