Customer service

[vhicke]

How long does it take for customer service to reply to messages. Been since last night. Still nothing. Need esim as I deleted mine. If this is what I have to do to get help. Not happy with this. 

[Randie]

I have been waiting for 2 days and getting no response whatsoever.  I submitted new tickets - still no response.  Terrible customer service.

[Dunkman · Accepted solution]

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@vhicke wrote:

Can't get into account asking for pin code on cell #. Number ported from koodo. No cell service right now

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@vhicke 

For this issue, then you will need to wait for CSA help unfortunately.   CSA just started working again, so hopefully, a response in the next couple of hours.  

[vhicke]

Can't get into account asking for pin code on cell #. Number ported from koodo. No cell service right now

[Dunkman]

@vhicke 

If you deleted your eSIM, you can purchase another eSIM ($5) via your PM app.

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs

Customer service agents don't work over night, so hopefully, you will get a response later this morning. 

Hours of operation: Monday to Sunday, 9 AM to 10 PM EST

[Phil_Adelphus]

@vhicke  The few times I've needed them it's been within the hour but some have reported much longer.  Bear in mind their hours are 9 a.m. to 10 p.m. EST.  But you should be able to fix this yourself by going in to your account and electing to buy a new esim.  

[Handy1]

@vhicke  Usually with in the hour sometimes longer but be sure to keep an eye on your community inbox for their reply . Or you ca use this link to the community inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage