Community

Inactivated Esim

I didn’t realize this was only in Canada, I am on vacation so im in a different country. Can I cancel this and how can i do so? I haven’t activated it yet as it wont let me 

Referral Code

I used a referral code when I signed up, but there were issues with the E-Sim and that took a while to sort out.  My phone works now, but the referral code didn't go through.  

RCS messaging

My rcs messaging randomly stopped working yesterday and state trying multiple solutions, to no avail. I’ve come to these last 2, how do I request a refresh IMS/RCS provisioning, or either have my e sim we link re emailed to me, so I can re set that u...

change credit card info

Porting nightmare

Please help anyone. Going to Rogers due to signal quality issues in my area. Stuck in a porting nightmare. Accidentally delete my PM e-Sim and can't receive a confirmation text at my old number to reply yes to port. Koodoo and Telus support says they...

Need my e sim QR code re emailed to me

How do I get my e sim QR code re emailed to me, I’m not a new customer and It’s not for a new device ?

I can't call 800 or 877 numbers.

anyone have this problems, please help me out?thank you

Porting number issues

Can anyone please help?  I want to port my number to my new provider but am currently unable to receive or send text messages from my old number to confirm I want the number ported. Thx

Need help

I have been with Public for a month and can receive texts from Android/Samsung users on my iPhone , but can’t send them. I didn’t change any settings from my previous supplier and could send texts. Does anyone know how I can fix this?@CS_Agent 

Add-Ons

I added US talk and data before I came to the US yesterday.  now I’m prevented from logging on to check if its working even with proper email and password.

Temp Suspension for Military

Hello,My son is in the armed forces and being deployed overseas soon. Does PM over a temporary suspension of service for armed service members for a nominal fee? He would like to resume his service and # upon his return.Thanks!

Cancelled Subscription but still charged. please refund

Dear sir/madam, I cancelled my subcription last month. But still charged/Auto payment done this month.  Can you please advise?Thanks

eSIM not installed

   I can’t installed eSIM I don’t know giving me error somehow [email protected] by Dunkman: removed personal information

Not receiving a verification code

I have been trying to sign up for hinge, But when I put my phone # in and submit it I never received the verification code I’m supposed to receive, my phone # is correct, I’m turned on and off my wifi and data, I’ve reset my phone’s network settings,...

Hotspot with no wifi

Im out camping and there is no wifi. I was wondering if I could use my phones data to be able to watch my TV. And if so how

Transferring eSIM to a new iPhone

My phone didn't work anymore, and I got a new phone. I need to transfer my eSIM to my new iPhone.I am unable to download the Public Mobile app to purchase a new eSIM because it keeps asking me to add my credit card and then verify it with a code sent...

My phone number is my Camera

How could I login to my account if Public Mobile sent me a two step verification to my number? Is there someone could resolve my issue? Thanks for your reply.

Switching to new carrier

My services were due to be paid today and I decided not to continue with Public. I have asked to transfer my number but have not received an SMS message to reply too. I really dont want to pay for more service with Public but want to keep my phone nu...

imessage problems - phone number not showing up

Hi, My phone number isn't showing up for imessages (or FaceTime) in settings on my ipad or imac, which means that I'm unable to text. The phone number is there on my iphone, but not on any other device. Sometimes I'm able to sign in with my apple id ...

Reward points

Whats the best and quickest way to get reward points? 

login issue

My friend's phone stopped working, can't cal or recieve calls or texts. Things had been fine for several months since updating credit card info. Now trying to login requires the eversafe pin, but texts aren't coming. What do we do from here to restor...

Esim error

I'm trying to transfer my Sim to public mobiles, I'm in last step step 6, it showing error as esim not installed,  can you please consider this issue?

New activation

I activated a new eSIM and account for my son. It took my payment but says expired. Nothing has worked