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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting a number out of PM to another provider

Hi,If I port my number out of PM to another provider, do I still need to cancel my subscription or subscription automatically stops once my number is ported out? Thanks

Resolved! Activation

I subscibed to Public Mobile about 2 hours ago. Calling and texting works but no data but I paid for 75GB. Any ideas?

Can't renew my public mobile account

Got a notification that my service ends on Dec 21st. Can't seem to use my phone now. Try to pay and I get the message, 'Sorry, we're not able to process your payment at this time. Please try again later.'No ability to pay in store. No customer servic...

Activation

I'm using my current phone and telus and am trying to activate my new public mobile account. How can i get my activation code that is being sent to my new public mobile number?

CAN-USA-MEX plans

With this plans that say Unlimited Canada, US, and Mexico wide minutes and messaging plus unlimited international text and picture messagingCan I make calls while in the USA to local USA phone number or calls back to Canada, without additional charge...

I changed the plan recently 4 days after the recent renewal. Can I get refund?

Hi, I only changed the plan recently. However, it was only after 4 days after I renewed the previous pla I had. Is there any way to get the refund of that renewal I paid only 4 days ago

5G 75GB FOR $35/MO

Hello, I am trying to switch my current plan 5G 60G for $40 Mo to the boxing week promo of 5G 75G for $35 Mo but as an existing customer, this plan does not come up as an option when I go to Change my subscription. Is this for new customers only or i...

Public Mobile, provide annual plans with talk, text, and data pls!

Need annual plan with talk, text, and data! if public mobile still has no annual plans in 2025, will absolutely transfer to the annual plans with Chatr or Freedom mobile.

I can’t get into my account

I accidentally pushed transfer number to my old number that isn’t active I can’t get into my account to try and get a new number completely

Holiday promotion plans

I logged in through the app and through the web browser to see the holiday promotions. And there is none but when I go to view the holiday. Promotions online I can see $35 for 75 minutes Canada us and Mexico but I can't see it when I go to change my ...

Account problem

I have recently switched from pc to public mobile and I able to call people but I am not receiving any calls or voice messages? How do I fix this, i called pc customer service and they told me from their end the account has been canceled.

Want to use existing Public Mobile prepaid number on new Public subscription

How to change payment method

Hi, I've been trying to change my credit card because it's been blocked and my payment won't go through so my phone is off, I want to use my other card but it won't do the chance, just keeps going back to the same card. What's wrong

Resolved! Can't sign up.

I am trying to sign up for a public mobile plan but I keep getting payment error please try again.

International $23 dollar 4g 6gig plan

Hi, I want to switch to the International $23 dollar 4g 6gig plan from my current plan? How do I go about doing it? Also I can't find all the Christmas add on plans I had saved up over the years.

account number

hi all any idea how can i get my account number from public mobile. my phone number is very old and i just created an account online but how to connect my number with account i just created

Regarding Cancellation Of plan

Hello I do not want to continue my subscription after this January 17 /2025 I have unsubscribed in the website please remove my credit card from the file because it is still savedThanksJimmy

Transfer existing Freedom prepaid number to new monthly account

Hi,I have an existing FM number from a prepaid account. I just signed up for a monthly subscription, but can't use my existing number. It offers me to make a new number & I don't want to.Help!

Resolved! when I change to a new subscription, will the reward be applied in my account right away?

Impossible to activate?

My daughter just disconnected from Koodo, paid PM, got a welcome message from PM, but she is not connected to anything. « Impossible to activate » is the message she gets. No indication what issue is or how to resolve. Is there a solution?

Difference between plans, wanting to clarify!

Hi there, I am currently on the $35 for 50GB in Canada-US-Mexico plan. I got it, I believe, during the Black Friday.I like the current deal going on at $35 for 75GB in Canada-US-Mexico.I wish to know the difference between the plans (apart from the h...

Change subscription

hello I saw this new plan in an ad, which is 35$ / month for Canada/US/Mexico 75GB.I can't see it in the app, when I try to change the subscription. Can you please change it for me?Thank youFranco

Payment not being accepted

Using a Canadian Credit card, post code is the same as at the bank but payment cannot be processed.

Resolved! Recent order - want to change

Hi,On Dec 21, I signed up for an account, and ordered a SIM card. Apparently, delivery is the only option, through canada post. This will take a loooong time. I want to change to an e-simon. How can I do this ?thx,Ryan

Text received but but sent by sender

I received 2 texts this morning. Both were downloads over 1kB. It didn't seem strange because they were from my wife. They wouldn't download though, so I told her I couldn't open them. The weird thing is, she did not send them! Anyone know what's hap...

Confirm identity code not coming through

Can someone help me. I’m trying to activate my service, but i am not receiving the code to confirm my identity.

Recovering my phone number

Hey , I’m sorry that I didn’t pay my phone bills for a certain period but yesterday I was trying to recharge it but my phone number are on sos mode .., I need my number because everything I got in Canada is on it please help me to get it back ; my ph...

Re: Port wrong number

I have the same problem. Can someone forward me the information of the porting team? Thank you

Changing Plan but Cannot

I know I’m not the first or last person to complain about this but if I’m not in a contract and have a month to month plan. How can I not change it at my own discretion? why offer promo plans if they alienate your clientele because they can’t get the...

New subscriber- Activation issue

Hi,I am a new subscriber but I don’t have the app to activate my account. I cannot download Public Mobile app on my iPhone 15 pro because my region is set different and I cannot change it. What is the alternative for e-sim activation? Is there a QR c...

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