Need to cancel subscription from wrong email id

[Chris234]

Hi

Am Christeena Thomas, today I  tried to change my subscription plan without using correct email id which connect with my phone number and now am unable to cancel the subscription. I need to request a refund for the payment. After making the payment under wrong Email id, which i donot use for my public mobile phone number. I kindly request that you cancel the subscription linked to the EmailID:ckchristy47@gmail.com and issue a refund for the payment made. You can email me in same email id: ckchristy47@gmail.com 

[hTideGnow]

hi @Chris234 

first, please update your post and remove your email.  This is a community forum and we are only customers, you have posted the email on the internet

So, you created a separate account while you was trying to make plan change?  You can ask PM support agent to help cancelling it.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm · Accepted solution]

please remove your email addresses, we are just customers here

yes, PM can help to either change the email address to the correct one or help to cancel it.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage