MY SIM CARD NEVER ARRIVES!

[BeatrizDavidson]

I bought a SIM card on September 17 and until today, I haven’t received yet. I send more than 4 tickets since last Sunday and I have no answer. 
I ‘ve just moved to canada and I can’t call and send messages to anyone because i don’t have a phone number.

I must solve this problem ASPS

[BeatrizDavidson]

How can I do this? 

[computergeek541]

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@BeatrizDavidson wrote:

Follow the two receipts of the payments. I bought a SIM card at the site that never arrived and another one at the Telus store today.

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You'll need to provide this information privately to the customer support agents.

[BeatrizDavidson]

Follow the two receipts of the payments. I bought a SIM card at the site that never arrived and another one at the Telus store today.

[Grinch]

Try a CORPORATE Telus store only. 

[CSA_PM]

Hello @ BeatrizDavidson,

I’m sorry to hear about the delay. The best option would be to purchase a SIM card from a nearby store or order one through Amazon. Once you have the SIM, please reach out to us again and we’ll apply a credit equal to the amount paid—just be sure to include a photo of your receipt.

[BeatrizDavidson]

The problem is that I paid CAD32,50 for this ship. I want my money back if I have to buy another ship 

[hairbag1]

@BeatrizDavidson 

* look in the phone book and see if there's a Mobile Klinik in your area...they usually have the Public Mobile sims available.

* See if someone in your family or friend has an Amazon Prime account...they have the Public Mobile sims for about $5 (free shipping with a Prime account). They ship fast...you likley get the sim in a day or 2 from Amazon.

[BeatrizDavidson]

Ok. I hope someone supports me. 

[computergeek541]

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@BeatrizDavidson wrote:

I bought a SIM card on September 17 and until today, I haven’t received yet. I send more than 4 tickets since last Sunday and I have no answer. 
I ‘ve just moved to canada and I can’t call and send messages to anyone because i don’t have a phone number.

I must solve this problem ASPS

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I've escalated this case and CSA_PM should contact you in the morning.