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Cancel my account without access to my account

PK403
Great Neighbour / Super Voisin

I have a number I set up last year that I no longer need. It was for a property I no longer own. Unfortunately, the gmail account I used to create the account has been suspended by Google (either for low activity or because they don't like the word "condo" in the name) and, even if I appeal, they won't reinstate it.

I can't log into the account and can't find a way to cancel the monthly payment. Please help. 

Thank you,
Patrick

2 REPLIES 2

slusagm
Mayor / Maire

you can ask PM to remove the credit card from the system.  Without a card, the plan won't renew and will be suspended anymore and it will be officially closed after 90 days

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

hTideGnow
Mayor / Maire

hi @PK403 

you can ask PM support agent to help.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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