No response from support, been two days, service not working.

[Londoony]

I have submitted 2 tickets on Saturday and haven't heard anything back. My account service has been disable due to a problem with the plan. I selected one, checked out, and during the checkout process at some point it switched it to another plan at a higher price and now the original plan I chose doesn't show up and it's asking for more money to re-enable the service.

Can someone please help? I'm really stuck without my service.

This is the plan I chose at the start of the checkout.

... and now I only see more expensive plans and it's up-charged me to a $50 plan.

[doucetamanda]

thanks, I'll try this

[doucetamanda]

Same, I've put in 3 tickets in 2 days and no answer. I have no service. i'm not impressed. 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Yummy]

If you have chosen $34 plan that is what you should get either change plan now or change plan at next renewal.

PM should not randomly select the most expensive plan for you. I usually keep screenshots when changing plans so will have a proof what I selected and what I got at the end.

If you believe PM made a mistake, open a ticket through chatbot and ask agent to correct your issue.

BTW, in most cases you will not be able to downgrade your plan as only more expensive plans will be available to you. With $50 plan you are 'lucky' to see 2 less expensive plans... TALK to agent ASAP!!!

[hairbag1]

@Londoony 

I suggest using this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437