Locked out, need PUK to unlock current PM SIN

[AnnaBan1]

I locked myself out of my service by accidentally locking my SIN. Now I require a PUK code to resume Service. The chatbot says to submit a request on this forum and that he PUK will be emailed to me, but I keep getting taken in a chatbot loop of doom! Please help!

[AnnaBan1]

Thank you! I have done this no will wait to get my message returned. Appreciate your help

[softech · Accepted solution]

@AnnaBan1 PM CS agent can provide PUK is it is Sim card locked

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/xYpc_I 
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.