Hi, I'm trying to port over a number from citiphone to PM, but I never received a text from Citiphone asking if I was trying to port the number over. I waited an hour and a half and no text ever came through. I went online and read that Zoomer (which is the same as Citiphone) does not send out texts when transferring an account over. So I went and inserted the Public Mobile sim card into the phone. The phone can send out texts, and phone calls and the caller ID is correct on the receiving end, but if you try to contact the phone back, it goes straight to voicemail as if the old sim is still active and text messages do not go through. It's almost been 5 hours now and the transfer of the accounts still does not seem complete as if it's stuck in the process. Is there anyone that can help with this situation?
