Call quality from 5G to 5G/4G (different carriers)

[Shubh2023]

Hey,
Hope y'll are doing well! 
I noticed 1 thing & I wanted to ask you guys here, do all of you notice the call quality from PM 5G to other carriers, irrespective of the gen they are using (4G or 5G) 
I have noticed this a lot, considering my friends have diff carriers than I do! It impacts the calling a lot, I have to tell them to work on their volumes or speak loudly! 
Does anyone know what is the main thing? 

[Shubh2023]

Hey,

I see. Okay. My US-Canada plan has not been activated yet, so once it gets activated, I can try to see if it happens with me as well or not. Even if the network sometimes fluctuates here, I guess that is also one of the reasons that the call quality isn't up to the mark! 

[Shubh2023]

Sure. Thank you for sharing the link. I can try to reach out to them! 

[DennyCrane]

I've never noticed that issue. The only thing I've noticed is a bit of a delay when calling the US. It makes conversation challenging when there is a delay transmitting our voices. That said, I have the same results with Telus as well, so it's not just a PM thing.

[fixin · Accepted solution]

---

@Shubh2023 wrote:

I see. Thank you!
But, I was wondering that even after most things go over VoLTE, calling quality is not up to the mark, even if we're outside & calling someone in the same city too! 
Do we like have any option to let the CS know so they can note it down? 

---

You can let them know with the link down below but Telus / Koodo also use VoLTE as that is HD Calling:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages 

[Shubh2023]

I see. Thank you!
But, I was wondering that even after most things go over VoLTE, calling quality is not up to the mark, even if we're outside & calling someone in the same city too! 
Do we like have any option to let the CS know so they can note it down? 

[fixin]

@Shubh2023 - All phone carriers in Canada at the moment only have Calling technology up to VoLTE at the moment. 

So '5G' in your status bar only means your data is on 5G (NSA / SA)

So it will be the same call quality over both network types & why it is quicker to switch from 5G to LTE than 5G / LTE to 3G HSPA.