Hello, which step are you stuck on exactly? Did you try to reboot your phone to see if that you get you past the eSIM step? Did you switch your eSim to the new Public Mobile Sim?
If it does not, you will need to write to customer service and explain them your issue. Here is the link to use to get in contact with them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
They will respond back to your community inbox so please check on it regular. The only downside is that there are currently very long wait times. The estimated wait time for a response from customer service is 1-2 days due to the overwhelming amount of people taking advantage of the promotion. Hang in there, they will fix your issue.
