Community

New activation

I activated a new eSIM and account for my son. It took my payment but says expired. Nothing has worked 

Data purchased mistakenly

Hi there. Looks like my child mistakenly purchased data. 4gb for &40. She probably got a text and she mistakenly clicked to purchase. She has not used that extra data. Can i please get a refund for this transaction ?

Change my credit card number

Esim Activation Problem

Hello,Starting a new subscription and I am stuck on the final step of activating the eSim. Message says something went wrong. Have done all the Try Agains and now I am stuck on Step 3. What do I do now?

Data not working after adding/deleting eSIM

This may be long hopefully you will bear with me...I moved from Canada to the US a few months ago -- I have a Canadian phone number and Public mobile account with US data/talk/text which had been working perfect for most things, but I've still been h...

toll free number

I can't call toll free number

email address associated with my account

Can I change my email address associated with my Public Mobile Account?  I want to use this email address for my husband's new account.

Unable to sign into account

My daughter’s trying to sign in to her account to enter her new credit card and make a payment due today   She keeps trying to sign in and it made her make a new password but when she entered the code to confirm her identity nothing happens

Transfer my number

I subscribed but my number did not transfer 

Cant connect

Hi, I transferred my number to Public Online from Bell. But my phone keeps showing SOS and I can’t connect to cellular. I already replied “YES” to the transfer confirmation text from Bell, but it’s been 6 hours and I still don’t have cellular service...

I haven't received my sim card. It's been 2 weeks

Let me know what I should do

esim ilost

I have installed an eSIM card. I accidentally inserted the original SIM card and then removed it. I can't find the original eSIM card. What should I do?

Unable to download eSIM .

And I have been charged without sending me a QR code to enable me try to download it

Why I was changed $25.95 for a $25 plan?

The change happen from August. I was changed $25 each month before

I just subscribed by no service

I have paid for my subscription, and have received an email via wifi to say that my subscription is active, but no service. Is this normal? 

will the SIM card work in a data-only tablet on 4G

We have a tablet that uses the 4G network to connect to the net.  It uses a SIM card ....I forget what they are called but the SIM card is a standard one for phones, in size, its around a centimeter square.If I sign up for Public Mobile on a 4G plan,...

5g not working

Hey there! I have a Samsung a71. It's compatible with 5g, but it's only saying 2g/3g. How do I fix this? I've tried everything and it's absolutely horrible when trying to use the internet while on the phone, or even sending a text while on the phone....

How to opt out of security verification

Does any one know how I can opt out of security verification ? I don't want to receive code by text or email.  My login password is good enough. Is there a way I can opt out? Such a waste of time feature. 

Need A New Phone #

HiI have to change my phone number, get to many robo calls, and wrong numbers.  I am a customer of yours.  It is recently this is happening to me. Thanks

False voicemail notifications, how do I stop them?

Voicemail notifications keep popping on phone, but when VM checked it states you have no voicemail. This happens often every day for well over weeks on end.How do I stop the false notifications? I keep thinking I might ignore it and then it might act...

Upgrade

How do you switch phone with eSIM to another phone and keep plan and number