Community

Payment

I’m having issues with entering my visa debit card to have the funds taken from my card 

Old phone broken, can't log in to account with new device

Hi all. My old device broke so I'm trying to add my esim to a new device. However, I'm unable to log into my public account from the new device because it asks for a verification code that is sent to my phone number (which I can't access because my p...

Why cant I update my cc info?

I keep getting an error when trying to update my cc info to the new expiry date so I can pay my bill how can i remove the credit card info and re-add it ? thats about the only thing i havent tried yet.

Re: I can't download the Public Mobile app to complete my SIM card activation

can't download the pulic mobile app

Mexico

Hi thereI am heading off to Mexico in a couple of days. I have the Canada/USA/Mexico plan. My question is….do I just make sure my phone is set for roaming and carry on as usual in terms of phone calls, texts and data usage?Seems too easy. 若

Payments

Hello.  There were 2 payments taken out of my account from you.  Why?  2 payments of $44.80 each.  There should only be one payment. Please reply as soon as possible. thank you.Natalie Baur

Made a payment but services not restored why

payment

Hi. I'd like to know why my billing cycle date has moved from the 5th of the month to the 30th of the month before? You did not ask if this was okay nor did you inform me of any change. You just decided to move it forward by a day a month over the pa...

login

unable to login after changing password

Haven't received SIM card

I haven't received my SIM card for more than 10 days. I am in GTA, so I think it won't take long to get it. I have created one ticket, but it automatically closed. What should I do?Thanks for help!

Long distance calls

Public mobile does not allow long distance toCosta Rica. How can I call Costa Rica with my phone?

Would I get roaming charge when receiving txt when I travel oversea with a local eSIM?

I Will be traveling to Hong Kong. I plan on getting an local eSIM card for data and keeping my Canadian phone number. If somebody texts me from Canada, would I get roaming charge?

Rewards

My wife used her rewards points for the wrong choice she wanted to use her points towards her phone bill instead she used it for US data can you reverse this problem 

historical data usage

Is there a feature that allows you to see a total for data usage for previous cycles? edited by computergeek541: changed category (discussion isn't related to Community)

trying to activate a new public mobile SIM

I have a new flip phone which does not allow me to download the public mobile app.I have tried to use my old phone to download the app and activate the sim, but get stuck logging in - it says that name and password do not match.So I logged in to onli...

Service down

Hi, I have transferred my husband and I's mobiles on Public Mobile today. I had succeeded my transfer.  I have tried to transfer my husband's but from my cel and not his. From what I can see, it worked on the eMEI and now my phone is down. How can I ...

Esim not working zero support dead air

This is insane. I followed ur instructions but still have dead air 24 hours now. You esim downloaded into port 2, Rogers cancelled my line but I still see phone number unknown in my phone. What the max time this was supposed to take was 5 hours if bu...

Payment trouble, phone not work.

pls, re- transfer payment.

Lost Voice Service

Hi I got a LG 5g velvet lost Voice service this phone is VOLTE compatible, I tried the sim card is my friends s24 and voice service work put back in my LG no Voice service at all data texting works though???? 

Outbound Calls

Hello, I can not make any outgoing calls to any 1800, 1866 etc numbers. Anyone ever experienced this or know what the fix is? I have tried basic troubleshooting but have had no success.

Subscription Cancellation

Hi,I tried to port my number but unfortunately my number cannot be ported and I am unable to move from this point. Therefore I am unable to cancel the subscription. The payment was already made and therefore I will need a refund. Please let me know h...

Can’t call any 1 800 numbers

Hi,I’m not being able to call any 1 800 numbers. I’ve been calling my bank, travel companies and it keeps telling me UTM.. or this number isn’t in service. Not sure what to do 

Dupliucate payment

There was a duplication in the January payment. how to I get a refund?