Service not working

[LisaVdv]

I signed up yesterday and data still isn’t working.  It says I have SOS only.

the chat bot suggested turning my phone off & on but that didn’t change anything.

I sent a help ticket in four hours ago but haven’t received a reply.

any other suggestions for what to try?

[LisaVdv]

Thank you!  Will do!

[LisaVdv]

Yes, I do - will try that once I'm home again - thank you! 

[Michele0]

Do you have a physical SIM card in your phone from your previous provider? If so, try removing it. T... 

[hairbag1]

@LisaVdv 

the customer support group are still trying to catch up after the recent promo debacle ...give it a try again tomorrow. In the meantime, try rebooting your cell from time to time to see if that helps.