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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 167 replies
  • 18 Bravos

Resolved! All incoming call go to voicemail

I switched to Public Mobile over a week ago and just found out that ALL incoming calls go directly to voice mail. When I check voice mail there is NOTHING there.So there is no trace of any incoming calls !!

PDaley by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Changing payment date for plans

Hi,Currently I am charged on the 18th of each month for my plan.   Is there a way to change that to the first of each month?Thank you

momglfan by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


I activated US Roaming shows connected to LTE but not working

ouditlall by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos


Paid with a voucher and it says  suspended still why is that 

Dendevries by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! PM is shutting down.

I was in Walmart today Mar 24 2023 and a family member said that a Walmart clerk in the electronics department told her that PM would be shut down by Sept and customers would need to find other providers. All she wanted was a new charging part when t...

DvAbCanEh by Great Citizen / Super Citoyen
  • 15 replies
  • 0 Bravos

Resolved! 1 GB not in account?

I was emailed an offer to exchange points for 1 GB but I am not seeing it in my account balance? Where is it? Can you please help me?

chilejoy by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Long distance to the US

Can I make a call from Canada to the US with $30 add on text talk roam 3 ?  

5458 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Rewards after suspension

Hi!I will be travelling for a month and wanted to defer my plan but there was no such option. So I plan to disable my pre-authorized payment for a month until I return to Canada. I have friend referral and other rewards on my plan. If I reactivate my...

ponnieandian by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Outgoing calls

I’m having trouble making calls. I have service and can make some calls but many of my regular contacts show as Call Failed. I reset my phone, toggled airplane mode and took out SIM card. I’m still unable to make outgoing calls… help?

McVick by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Cannot make or recieve calls

My phone suddenly stopped working.  I thought it was the phone.Bought a new phone - same problem. cannot receive call or messages.System phone and message apps not working.I

evanne2 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Unable to verify porting SMS verification

Hello,  I am trying to port over my phone number to a different online service to keep my Canadian phone number, but apparently, the porting failed because I could not verify it VIA SMS. But I cannot receive texts now as I have moved abroad and there...

kazzeko by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

cant remember email for my account

I rarely use the community and forgot to update my new credit card and now have no phone - but have messaging.I need to get into my account . Need help asap!!! 

Murphy99 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos


I have had service with PM for years now and yesterday was the 2nd time this has happened to me. For whatever reason my autopay did not go through... my CC is fine and does not have any issues with it. When I noticed my phone wasn't working my first ...

Tim999 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

New SIM card, cant use old number or access My Service account

Had to purchase a new sim card and when I try to log into My Service account it says "this page no longer exists" or something along those lines. I tried activating the SIM card and using my current number and email account but its says it already in...

gtkulas by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Help with data

Hello I'm looking for help on learning about data and what I need to do about it 

Betty5050 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Still unable to transfer my current number

Hi it has been a week and I still have trouble transferring my current number, please tell me what the problem is, what I can do now, will it be done soon or and how long the wait will be. Thanks.

quyetnguyen by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Canadian Tire code is too long

i just purchased a 30 dollar card from Canadian tire but the code on it is 16 digits while it states 12 digits on the public mobile site.  How do i use this code

kent2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

my referrer did not get her $1 off monthy for referring me

My spouse referred me to public mobile, but she did not receive her $1 off her monthly bill even though I used her code that she provided, and her account is active and I activated my phone back in December 2022.  I tried several times to log a servi...

mburyska1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Plans

I want to upgrade to a bigger plan right away, but my renewal date has not come yet, if I click to add the plan now, will I get some of the money from the previous plan that I didn't use? (it is partway through the month)

ICanHelp by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! 3x points offer

I activated a second phone for a family member. Will this plan qualify for the 3x points back?

LVJ by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Picture Messaging

I just recently got an iPhone and am not able to send or receive pictures and texts on iMessage without data on. If I have the data on, does it actually use it? I have the 250 MB of data and it is not a lot if I constantly use it when messaging.

ICanHelp by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos
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