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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Upgrade error

I have two phones and I upgraded the wrong number today. How can I reverse this error.

Resolved! What happened to My Old Reward Credits

Sorry but I'm confused. I'm a long time PM customer that had monthly credits for loyalty and refer a friend. It was my understanding that all of loyalty & refer a friend credits would get moved over to this new rewards program. My wife's PM accoun...

Resolved! how do I stert service of my phone?

Downgrade plan - do you lose freebie addons?

Hi,I plan to downgrade my plan from the $24 4gb plan to the $19 4G plan with 1gig of data.I currently have several free data and long distance minutes add ons from past holiday promotions, etc...Can anyone confirm if I downgrade the plan will I still...

Overcharge in the month of May 2024

Sir,This month I have been charged the amount of $28.25 when in all the previous months for the last few years my monthly charge was for the discounted amount of $23.73. I am assuming that the discount has not been applied this month and needs to be ...

Resolved! Phone service not working

Just transfered from Virgin mobile, on May 14, ppl still can't call me or text me, what to do??

Resolved! Can’t identify myself

Hi, I knew, and I’m very frustrated. I received a text message saying they have created a new phone number for me because I can’t keep my old. So I am trying to set up everything, but it keeps sending a code to identify myself to my old number, which...

Can’t log in to transfer number

Get a blank screen when I try to log in

Resolved! SIM

what's the differents between Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones) and Public Mobile Triple Punch SIM Card for Unlocked Phones on Canada’s First 5G Subscription Phone Plans。 I have a iphone 7, and I want to join $15 plan...

Suspend my mobile service from May 18 to July 29

Resolved! Discount no longer applied to my account

My wife and I were getting reward discounts on our monthly bills. Nothing has changed, but my wife's discount wasn't on this month's invoice and mine was? No change in subscription, we are up on our payments (auto withdrawal). My wife was getting rew...

Family plan

I would love to have the option for a family plan or bundle

Redemptions under my Rewards

Found $2 Tenure and $2 ATU under Redemptions and my Rewards. What does that mean? they are deductive from some of my previous monthly payments and none on my current monthly payment.

Monthly bill

Why have I been charged an additional $6.00 this month, I do not want any changes.

Weak Service

Most days, my service is not working. Texts don't go through. It is incredibly frustrating. I have 3 of us in my house using this service and we are all experiencing terrible service.

Data not working after port in

Hi there,I ported my number in last night and for some reason my data will not function. I've been through every step that the chat gives me with no results so far. The real problem is when I try to login to my account I get a Forbidden AI message, s...

Resolved! Data speed

Good day. We made the switch over and it was pretty painless. Noticed a significant drop in data speed as compared to Koodo. Are the public mobile speeds throttled back from Koodo? Thanks

Refer a friend

Yesterday May 16, I referred a friend that joined public mobile. My refer a friend code did not go through for some reason. I did not get the confirmation for the refer a code. How can I get the friend to have the benefit of the referral?

Can US 34.00

HiSo is this a contract plan or can I cancel at anytime without penalty. I ask because I have a friend who bought this for there son. He took a class trip to LA and communication both talk and text failed to work. Text saw only 10% go though and phon...

Resolved! Locked account

My friend entered password wrong many times so her account was locked since yesterday, how long time it going to be locked? What can she do to solve this problem? Thanks

Resolved! voice mail

how to access ?

$19 1G plan

I downgraded from the $25 plan to the $15 plan two days ago, and it will take effect on the renewal date on the 23rd. Today I saw the $19 1G plan, can I still change it?

Resolved! Referral points

I referred 3 friends a few days ago, but I don't see my referral points. Why?

Network

My public mobile esim was working just fine, then all of a sudden stopped working, and now my phone won't let me connect to any carrier and I called the carrier and they said the phone isn't black listed and to call public mobile, help pleeeaassee ...

Resolved! Promotional Offer

Why can't I get the 40 GB promo for $29. It says sign up OR log in to continue. When i do that the only offer that shows for $29 is 10 GB

Can I get any credit?

I am just wondering if there is any chance I will get a credit since during this billing cycle, my eSIM didn't work.Thanks

Help with oic text on Samsung phone

Hey guys, my friend has a Samsung phone and recently ported over to public, her incoming and outgoing calls and data works fine for months now but ever since she switched she can’t receive or send any pics in messages, I told her I don’t see how it c...

Resolved! VoLTE compatible

I am a new subscriber and looking at changing subscription to the Canada / US plan. My phone is the SM-715W (4G), the specs say it has VoLTE, but when I check PM compatible devices it isnt listed. Can someone confirm that this device will work on ...

Re: resend transfer request

I have the same issue and need the transfer request again. Could I please have the contact support number as well?

Activating ERROR 820

Payment was processed twice, but I can't see any subscriptions on my account, and it's still asking to continue activating on my account. Sim is not activated as well.

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