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Activating eSIM

I am trying to port over my Telus phone number to my new account, but have been unsuccessful since late last week. The Telus number is an eSIM. The Telus account is with my current employer, McElhanney Ltd. Unfortunately, the transfer is not working....

Unable to activate eSIM

Hello,I am a new subscriber and unfortunately eSIM activation failed, is there any advise on what to do to have this fixed? It’s been 12 hours now since I made the payment and unfortunately my old provider sim got deactivated so I now don’t have any ...

SIM card

I am thinking of getting another PM plan for my family.  What is the difference between a SIM card and E-SIM card?  Which is better? Is the process of changing providers from Kudo to PM long? (I want to keep the same number) 

Cuba and other countries

Hi, can the PM plan be used if you are in Cuba on vacation or other southern destinations like Dominican Repulic for example?  Also in Europe?

About data usage

Hi my plan is $13/month,no data, today I checked my history usage, every early morning like 12am used 16.1Mb, but I didn’t used data that time?I have 2g bonus data from PM Christmas time last 2 years ago!if everyday early morning used the 16mb ,I thi...

Esim transfer?

My phone got fried and I'm trying to switch the sim to a new phone.  Support is taking a while to get back to me about a pin on the sim card, can I download an esim onto the new phone and then switch to the old sim to recover all the data?  Is there ...

Sim Pin

I need a sim pin for iphone. how can I go about to get this please?

Some plans are no longer listed after switching to a CAN-US-Mex plan

Since I will be in the US for some time this month, I decided to change my plan to one of the CAN-US-Mex plans for a month as the addon was only for 15 days which wasnt long enough. I was previously on an old $19 plan with 1GB data. Before switching ...

Disable voicemail

How to disable voicemail 

Wait time after YES response to Telus

The existing physical Sim left inside phone and received request to answer Yes or no to transfer answered YESlater received msg LTE for the ported number was being deactivated now waiting and rebooting phone over a period exceeding 5 hours. And have ...

Missed answering number port request within 90 minutes

I subscribed to Public Mobile for the first time and while porting my number from TELUS prepaid to PM, I was not able to txt back Yes because the PM esim card was selected for SMS instead of TELUS. By the time I figured out how to select the TELUS si...

I need my puk code immediately

Hi , please I need my puk immediately, by mistake I but 3 times different pin code for my SIM , I have to call tomorrow and my SIM isn’t working. My email: xxxxxx @ gmail.conplease send my puk code to my email and tell me when should I put it .thank ...

Issue with ESim activation.

Hi there. I'm sure this has been asked a million times- I bought an eSIM subscription and of course the activation is unable to be completed.i messaged an agent and they told me to purchase a physical sim and they would refund me. however I can't act...

Unable to send or receive calls - account is paid up

I am unable to send or receive calls on my PM account & phone. My account has a lot of cash in it and the website says I have only used 2% of my allocation for the month.This is unacceptable. The chatbot is unable to assist and asks me to login (when...

New client

My friend referred me and helped me get started with public Mobility  went through all the steps and  couldn’t at first get the old Bell SIM card out  rebooted but now Old SIM is out and in the Network area and it says no SIMwhen she try’s to call ge...

Can't see Purchase Esim in Public Mobile App

I'm trying to download an Esim in the Public Mobile App by following the instructions and going to Purchase A Sim Card, but there's no Esim option when i go there. When I try to purchase an esim on the browser, it tells me to go to the app. Basically...

Can I talk with a real person?

Adding 2 pay-as-you-go phones to my account

Hi everyone, I have two iPhone X’s that were given to me. I want to add pay-as-you-go data on each of them so my sons can play Pokémon Go. Can I add these phones to my account? Do I need SIM cards? If so, can I buy eSIMS and install them on each phon...

Being asked to "Activate Your Sim" when I have already have an active sim and account

Having issues with my account. When logging in I'm being asked to "Activate Your Sim". I already have an active sim card and have been using Public mobile for more than a year now. The "Activate Your Sim" page is preventing me from accessing my accou...

Subscribing

trying to subscribe but keep getting stuck at shipping address screen

lost phone

i have lost my phone and would like to move my account to a new phone. how do i do this?

Can't receive code

I've started the registration for Public Mobile but when I try to login it asks for a code sent to my phone to complete the setup. I'm not receiving the code. Does anyone know how to fix this?