Porting a number

[Mike3409]

This is such a pain...

I had a Pixel 8 with an esim using Fizz Mobile. I got rid of the Pixel, and reset everything, thinking that I could just transfer the esim to my new phone. Apparently Fizz does not allow that, I would have needed a new number.

So I thought ok, I will just use public mobile, and port the number over. I opened an account and a new esim and installed on my new phone. In order to port my old number, PM needs to send a text to confirm the cancelling of service with Fizz..But I can't get the text because I no longer have that phone or esim. So I cannot confirm the transfer.

Now when I try logging in to PM, it wants to confirm access, be sending a text to the number...which again, I cannot access. 

So now, I have no cell service, and I am locked out of my public mobile account.

How do I fix this?

[Mike3409]

Thank you I will give it a go!

[softech · Accepted solution]

@Mike3409 

if your Fizz account is active and you still have the esim on the phone, best to first disable (NOT delete) the PM esim, then enable the Fizz esim.  Then call PM to ask them to re-request the port.  There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed after 9am ET

(if your Fizz esim is already deleted, you will need to contact Fizz to sort out the situation first before calling PM to resend the port request)

[Mike3409]

Thank you. Fizz is still active, so yes they should be able to port the number. I will see if I can get in touch. 

And yes with PM I can make calls and have access to data. I can't receive a call, or text.

How do i contact PM to resend the porting request, since I can't access my PM account?

[softech]

@Mike3409 

Fizz should allow porting of your old number.  Sounds like your issue is that you deleted the Fizz esim.  You can call them back and ask if they can approve your porting request by your verbal approval.  If so, you can ask PM to resend the porting request

Or if you decide to get a new number instead, then you can ask PM support to help.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

And one thing, at this stage, your PM esim should at least allow you to make calls and data should work.  Check if your PM esim is properly enabled, set as Primary, and try Reset Network Settings.