Refund for the cancelled subscription dur to subscription change

[Aldrin]

I cancelled my subscription on a plan ($24) and changed it with another ($27). Today is the renewal date and got charged for the $24 plan but I changed it with the $27 plan and got charged for it for the full amount. I want a refund for the unused $24 plan 

[Aldrin]

That’s where I am wrong but I just feel I can get refunded as the old plan that was renewed was cancelled immediately and I subscribed on a new plan in which I got charged for ita full amount

[Aldrin]

I was able to create/submit a ticket. Thanks for your help!

[BKNS27]

@Aldrin 

Did you click on switch plan NOW or on your Next Renewal Date?

If you click on NOW, you will be charge for both plans. Always better to renew on your next renewal date.

if you click on your next renewal date then contact a CS_Agent by typing in Submit a Ticket on Chatbot.

[hTideGnow]

hi @Aldrin 

did you just make a plan change today using Change Now? if your plan already renewed with the $24 plan and you then use Change Now to make a plan change to $27 plan, it will got double charged.   PM support agent might be able to sort it out, check with them.  Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage