Unable to use phone

[Brenda14]

Public Mobile confirmed that she was accepted. They even sent referral code. However her phone is still not working

[BKNS27 · Accepted solution]

@Brenda14 

Did you read the recommendations on your other post?

She should reboot her phone by powering it off then back on.

If that didn’t work then it could be a provisional/backend issue with the SIM.

If this is the case, she needs create a Eversafe ID and to contact a CS_Agent directly by private messaging on the computer or tap on her avatar then to Messages.

[softech]

@Brenda14   just activated?

Try Reboot your phone as well as try to click Reset All Networks

If that does not work, still show the sim not connected to the network, no worry, it is just sim card provisioning issue.  Easy fix for PM, you will just need to open ticket with them  here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Brenda14  Have you tried rebooting the phone with PM SIM card in it . Do you have any services like  call text or data