Lost account

[Catwyl]

Both my email and password say invalid. I need to get hold of an agent to discuss payment 

[BKNS27]

@Catwyl 

Just wondering if you created a Eversafe ID before login to your account.

This needs to be create first before login to your account.

[HALIMACS]

@Catwyl 

What’s to discuss regarding payment?

As a pre-paid provider, you only pay for what you want to get for the next 30 days, unless you’re trying to update your payment card and cannot or you feel you have been billed more from your card or something?

[softech]

@Catwyl  

First, please try use a browser with Incognito mode and use the Forgot email link  ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true  ) ,  then Forgot password link  ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" to the correct email address associated.  

When reset password and reattempt to login, please DO NOT use Auto-complete provided by your browser and type out the email username and password manually.  

If that does not help, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[dust2dust]

Did you try the forgot email function? You enter your phone number and it will send an email to what it thinks is the registered email. Hopefully it arrives in one of  your inboxes. It could also end up in spam.

Then you can do the forgot password and reset it. Then see how you make out.

There are also other non-login ways to make payment if you're interested.

[Handy1]

@Catwyl  Here how to get support . Please 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437