@CS_Agent Transfer Number

[MLEM87]

@CS_Agent

Hello, 

It seems that the transfer of my phone number was not done properly. 

It needs to resubmit again. 

Thank you, 

MEGAN 

[esjliv]

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@MLEM87 wrote:

@CS_Agent

Hello, 

It seems that the transfer of my phone number was not done properly. 

It needs to resubmit again. 

Thank you, 

MEGAN 

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@MLEM87  - we are not CS_Agents here.  Click on that hyperlink in your post and click SEND A MESSAGE on the right side, this goes privately to customer support.

[softech · Accepted solution]

@MLEM87 

were you not able to receive incoming calls and text?

can you at least make outoging calls? 

If you cannot even make outgoing calls, it is a sim provisioning issue, and you need to message support here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

If you can make outoging calls, but NOT incoming, then it is a porting issue.  There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed