@LyleS What phone do you have?
Don't give up yet
did you get to the eSIM installation step Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone
Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once. i
If it still does not connect, click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)
if nothing work, YES, you can just get a new sim card, and either you go to My Account and change sim yourself, or you message support for help
get a Public Mobile sim card from
- local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
- Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)
- PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)
Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)
Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )
