I have not received my SIM that I ordered during the boxing day sale

[KenS]

Help. I signed up for PM and ordered a physical SIM on Dec 31 and still ahve not received it.

[BKNS27]

@KenS 

If the hyperlink didn’t work then click on your avatar top right and on Messages then the pen & paper icon address to CS_Agent. Fill in the subject line and explain your issue and click Send.

[slusagm]

Try again using browser with Incognito mode

If still cannot send, click on this link to CS agent profile: @CS_Agent 

Then click the "Send a Message" button and you can compose the message and then Send

[KenS]

Thank you. I can't seem to create a new private message from that page. There is no button or link to create or start a new message. It's just showing me "Private Messages" and is blank of course because I have no other messages.

[KenS]

Thank you. I can't seem to create a new private message from that page. There is no button to create or start a new message. It's just showing me "Private Messages" and is blank.  

[BKNS27]

@KenS 

Wow I am surprised you waited so long to ask about it.

Best to contact a CS_Agent and tell them it has been over 2 months. They might tell you to pick one up at your local Telus/Koodo/Mobile Klinik store and refund you but check with them and see what they can offer.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Mxt]

Hi @KenS 

It shouldn't be that long.  Please check with A CS agent by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or you can also ask A CS agent to let you pickup from local Telus or Koodo store instead of having them to resend.

Or you can get it from Amazon $4.99 plus tax.

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/ref=mp_s_a_1_4?adgrpid...

If you do go this route, all you have to do is reach out to a CS Agent and show them you purchased one and they will gladly credit your account, minus taxes. It's that easy.