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05-03-2022 10:34 AM
I activated 3 weeks ago, and I used my friend's referring code, but I didn't see 10$ credit, my friend didn't get rewards .what should I do now?
Solved! Go to Solution.
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05-03-2022 11:11 AM
Don't get too stressed this has happened before and a CSA can manually add this for both as long as all conditions are met
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05-03-2022 11:11 AM
Common mistake on some referral code is putting in the wrong letter or number and mixing up zero 0 with O and one 1 with I.
The CS_Agent are very accommodating and looking into it for you.
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05-03-2022 11:07 AM
Your friend should see similar to this on his/her account. Your phone's last 4 digits. Is it does not see it then referral code was not properly entered. In that case you will have to contact agent.
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05-03-2022 10:40 AM
@linda0700 curious, does your friend see your number in his/her My Rewards's Friend referral list? Just wonder if it is an issue on just just your side or on both.
Since it has been 3 weeks, please reach out to PM Support and have them to investigate:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
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