@DennyCrane wrote:
It amazes me the number of people who think they are going to outsmart PM by doing this, and whom at the same time don't bother to read the FAQ first.
Outsmart? How about somewhere on the sliding scale side of trust and naivity?
While I agree on reading the FAQ... In all fairness, not every account got the notifications per text and/or e-mail, and the pop-up at account log-in (which comes on every single time!) doesn't indicate that there are other strings than the 150day expiry attached.
I don't really blame people for trying to actually make use of this oh so generous gift. I argue that 90% of the customers here have chosen a plan that suits their needs and will only use part of their plan data, they won't get to use the gift unless they change plans.
Also. the data add-ons, bought or gifted, used to have no restrictions: They didn't expire and you were able to use them with any plan and change plans to adjust to your usage pattern. There are still people coming to the community who somehow overlooked the expiry part and are surprised that their add-on data has disappeared. Why would the same category of people not just assume that Public Mobile was actually sincere with this "to thank you for your loyalty" gift? If you've been loyal and just didn't expect the 180 degree turn of the other party in the relationship, you take a gift as a gift, to actually be used.
Putting a time limit on it was bad enough. Tying the bonus data to the plan instead of the account? Sneaky at best.
