Add on not working

[subin]

I bought add on data since I ran out of my base 3 GB data. It shows that I have my add on data but somehow when I try to connect it doesn't work. How can I use my add on data

[dust2dust]

Good to hear. Probably even just going in and out of airplane would fix it too.

[subin]

I just had to reboot and it worked😄

[softech]

@darlicious   too bad, Canada is not part of US yet  LoL

[darlicious]

@subin 

As per @computergeek541 's post give it half an hour as I have heard of a few people commenting that there was a delay. After of course confirming that you bought either the $5/200mb or $15/1gb data add on?

This also makes me realize that the new 15 day US Roaming data add on $25/3gb is a bargain even if it's only good for 15 days.....it would make a decent bridging add on for customers wanting to renew early without the need to contact customer support and/or have their $$ rewards deferred to the following renewal. Only $8.33/1gb vs $15/1gb?!! 🤔

If it was possible....NOT!

[HALIMACS]

@subin 

Just to confirm.   You're talking data for use from within Canada, and you purchased a data add-on for this purpose, correct?   (i.e. not a US data add-on...   hey, it happens)

[Meow · Accepted solution]

Reboot but do power off, wait a bit, turn it on.

[computergeek541]

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@subin wrote:

I bought add on data since I ran out of my base 3 GB data. It shows that I have my add on data but somehow when I try to connect it doesn't work. How can I use my add on data

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Please check that this isn't a raoming add-on that was purchased in error.  Also, there could be a slight delay from the time of the purcahse (althogh there isn't supposed to be) before it starts working.

[Handy1]

@subin  Make sure you do have some left and also that cellular data is on 

Check add-ons /mins /Data

For most up to date account info

[dabr]

@subin   Try rebooting first...

[softech]

@subin   try to reboot your device first

Also, especially if you are on Android, check if you have Mobile data limit set.  if so, disable it first