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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 822 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3189 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31708 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43633 Views
  • 182 replies
  • 30 Bravos

Prepaid voucher paynent

This is so difficult and frustrating. I CANNOT COMPLETE ACTIVATING MY ACCOUNT BECAUSE I CANNOT FIND THE PAYMENT TAB ANYWHERE TO PAY WITH A PREPAID VOUCHER. I ALSO CANNOT USE *611 AS I DO NOT HAVE A PHONE NUMBER DUE TO NOT BEING ABLE TO PAY WITH PREPA...

Majesticred by Great Neighbour / Super Voisin
  • 631 Views
  • 5 replies
  • 0 Bravos

Do you offer reduced plans for people on income assistance?

I'm going to switch to rogers for $25/month instead of $35/month because they offer a reduced price for people on income assistance. Rogers Connected For Success Will public mobile price match to keep me as a customer?

Briannn by Great Neighbour / Super Voisin
  • 392 Views
  • 2 replies
  • 0 Bravos

Resolved! Port in

Failed port in.  Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it

CS_agent new service going to voicemail

Hi;I have a Google XL7.New customer from Roger. Both SMS and phone not working going to voicemail.Public SIM card connect to 5G network. I received a welcome message from.public but no good bye no confirmation from Rogers.I initiated my Public voice ...

SoSan08 by Great Neighbour / Super Voisin
  • 280 Views
  • 2 replies
  • 0 Bravos

Do I get a refer a friend code when I sign up?

Hi all, do I get a refer a friend code when I sign up? I recently purchased the 4 GB for $24/month plan. I'm waiting for my SIM card and have not ported over yet. Should I expect to get a code, and if so, when? Thanks! 

Christina02 by Good Citizen / Bon Citoyen
  • 1024 Views
  • 10 replies
  • 0 Bravos

Resolved! Activating account

Completed my subscription...downloaded the app...transferred phone number and activating esim...getting an error at the 6th step - help

Larryberry by Great Neighbour / Super Voisin
  • 949 Views
  • 9 replies
  • 0 Bravos

Resolved! Wrong IMEI number added to my account

How can I change the IMEI number added to my account during the registration?It was added a different number and I cant register my account with PM, even though my new PM SIM card is working.

Vanessa6 by Good Citizen / Bon Citoyen
  • 567 Views
  • 4 replies
  • 0 Bravos

Data Add-ons

Hi All, What are the prices for data Add-ons? Thanks!

Kovacsa by Good Citizen / Bon Citoyen
  • 1138 Views
  • 13 replies
  • 0 Bravos

Transfer number

How do I get my number transferred back to my new provider when I cancel my subscription  

Marvinjohnson by Great Neighbour / Super Voisin
  • 603 Views
  • 6 replies
  • 0 Bravos

Who do I contact for help?

I am a new customer. The eSIM was unable to activate on my phone so I have no service. My phone # that I transferred from the old provider is now with Public mobility, which I no longer have access to and is the # the security code is sent to.  I tri...

Ra10 by Great Neighbour / Super Voisin
  • 448 Views
  • 3 replies
  • 1 Bravos

Resolved! voicemail greeting not working

When I go into my voicemail settings it says that I have my personal greeting activated, but when anyone calls me and reaches my voicemail they still hear the auto-greeting "the person you're trying to reach is not available...".I tried re-recording ...

Paige4 by Great Neighbour / Super Voisin
  • 1721 Views
  • 5 replies
  • 0 Bravos

Payment investigation

Hello, A agent started a payment investigation for me a month ago on Dec. 7th but I haven't heard back anything about the results yet?

NickJM by Great Neighbour / Super Voisin
  • 292 Views
  • 2 replies
  • 0 Bravos

How to change present plan

How do I change from my existing plan $ 25 .00 / MONTH 1024 MB at 3G Speed 30-day plan Unlimited Canada-wide Talk Unlimited International Text paying $25/m, to the $29/m, 4G, 30GB. How do I make that change or am I cancel my existing plan to move on ...

HockeyDad by Great Neighbour / Super Voisin
  • 587 Views
  • 5 replies
  • 0 Bravos

Cannot login A1 forbidden

Hi there,I just recently signed up and processed with the payment but having issues with porting in the number, also cannot login on the app and keep getting A1 forbidden message when trying on the web, any way we can solve this? Thanks.

Eastvanwest by Great Neighbour / Super Voisin
  • 409 Views
  • 4 replies
  • 0 Bravos

Can't login and forbidden A1

Hi, I'm new in PM, I've now my account created, but I can't login in app or web (both incognito) in both received forbidden A1 message, any suggestion to solve and transfer my number? Thanks

Caterinar by Great Neighbour / Super Voisin
  • 298 Views
  • 2 replies
  • 0 Bravos

Not getting any texts or calls

My number is not receiving or sending any texts. I can’t confirm my Eversafe ID with my phone number because I can’t get the confirmation code. 

Jen25 by Good Citizen / Bon Citoyen
  • 898 Views
  • 10 replies
  • 1 Bravos

Resolved! Re: Porting issues

Hi, I have the same issue. Porting incomplete from Fido. Cannot receive calls or SMS. Please help! 

Adrian_J by Great Neighbour / Super Voisin
  • 269 Views
  • 1 replies
  • 0 Bravos

Not getting non iMessage texts

I’m not seeing my messages with green bubbles showing up as delivered. A friend confirmed he never got my texts. I also don’t get a text from public when I need to log in to the site and need a 6 digit confirmation. I have to select email. is there a...

TNT420 by Good Citizen / Bon Citoyen
  • 962 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting from zoomer

Hey friends, Trying  to port from zoomer and got the error text message. Can someone DM me the porting number for PM? I called Telus and they couldn’t help. thanks!

Sbellotti84 by Great Neighbour / Super Voisin
  • 863 Views
  • 7 replies
  • 0 Bravos

Resolved! Terminate Subscription

Can I terminate my current subscription to avail the latest 30GB $29 promo and transfer my number? If not think I will change to another. Not offering upgrade promos to existing loyal customers does not say much for customer appreciation. Any thought...

Lachmcc by Good Citizen / Bon Citoyen
  • 1072 Views
  • 8 replies
  • 0 Bravos

Resolved! Update credit card information

I am trying to update my credit card information cause my other card expired, but when I login to self-serve, I arrive at a page that says 'Let's complete your activation'. I already have an account, I'm just trying to update my credit card info. I t...

Karl123 by Great Neighbour / Super Voisin
  • 764 Views
  • 3 replies
  • 0 Bravos

Help I think I need to start a private message

How do I start a private message with an agent? I am newly signed up, ported a phone number and keep getting forbidden A1 when I try to log into my account and if I try calling I hear a message that there is no working plan on this account please pay...

Glenn_ by Good Citizen / Bon Citoyen
  • 1019 Views
  • 10 replies
  • 0 Bravos

New Activation without sim

HI WAS WONDERING HOW TO BUY A PREPAID PLAN AND PAY FOR IT NOW BEFORE PROMO IS GONE WAITING O SIM CARD IN MAIL IS IT POSSIBLE TO DO THIS THEN WHEN SIM CARD ARRIVES ACTIVATE THE SIM CARD WITH THE PLAN I CHOSE AND PAID FOR?

Cora50 by Great Neighbour / Super Voisin
  • 1091 Views
  • 11 replies
  • 0 Bravos

No Service

I signed up on Jan 4th using the app. Everything appears to be in order and yet no service.  Can't make or receive calls, I have to use email to get verification codes - no text msg and it appears that I have not data.  Fido has cancelled service so ...

SRL2024 by Great Neighbour / Super Voisin
  • 522 Views
  • 6 replies
  • 0 Bravos

Resolved! Adding referral code after activation

I referred my daughter to Public Mobile, but she cannot add the referral code. She was a public mobile member before the she switched to Virgin but I was able to convince her to return to Public. My question now is how can she add my referral code? T...

AmSarhan by Great Neighbour / Super Voisin
  • 593 Views
  • 3 replies
  • 0 Bravos

New customer eSim card not showing

Hi I’m a new customer and I signed up yesterday.  Unfortunately my eSim card is no where to be found and my Bell SIM card has now been deactivated. I put in an agent request enquiry for help. Anyone know how long it takes for someone to reach out? I’...

Lottielu by Good Citizen / Bon Citoyen
  • 767 Views
  • 8 replies
  • 0 Bravos

CAN'T Update credit card info

I was away on vacation and my subscription expired - I also have a new credit card and I have made multiple attempts to update my info and Public won't accept it. I am a realtor and I need my data and phone plan asap please help!!!

KRM22 by Great Neighbour / Super Voisin
  • 701 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: Cs_agent

I wanted to transfer my phone number from Zoomer wireless to PM, chose Cityfone as current provided, but all I received was a mess

AlzbetaN by Great Neighbour / Super Voisin
  • 429 Views
  • 3 replies
  • 1 Bravos

Using card activation

Hi i had opened a line on Boxing Day and did not properly activated. SIM card has been picked up. Going to call virgin in 5 minutes. Could you please proceed the transfer? thanks, inha

Ina03 by Great Neighbour / Super Voisin
  • 373 Views
  • 3 replies
  • 0 Bravos

hawaii

 Will my one time bonus 500 minutes phone time work in california and hawaii? 

goofball by Great Neighbour / Super Voisin
  • 437 Views
  • 4 replies
  • 0 Bravos
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