Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need some assistance. Two things are very concerning right now. First, my plan just renewed to the old $65 plan and reset 35gb data at 4G instead of changing to the new $65 plan for 25+25GB at 5G. Except I have screenshots confirming that the plan ...
Purchased add-on for US roaming but it’s not working while I’m travelling in Alaska. Can I please get a refund?
I used to have call forwarding set to forward my calls when not available(phone off) to another number. It no longer works. 62(10 digit number)# gives message " connection problem or invalid MMI code"
There is now a new caveat for add-on purchases (for both when buying them with money or by exchanging points) that says:"Data add-ons expire after 30 days."...my questions are:1: I have almost 3 gb of data in my account that HAD been rolling over mon...
The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.
unable to access self service & update credit card
I am a new member here and I have a question about eSim.What if I delete my eSim off my phone, will I be able to install a new one?
I have a plan that I have had for a few years that only costs 15 dollars, plus I get my rewards savings which I LOVE! however I no longer see this deal on the website. Just curious as to what others are paying. FYI it is a good deal but it comes at t...
Hello,I missed one of my payments so I tried to log in to make the payment after my service was disconnected. Then the code was not received to the phone so I had to play a round it to find a way to receive the code through email. No luck! Then I los...
Hello. Recently I tried to log in to public mobile but they asked me to change my password. Once I changed my password, I can no longer log in. I put in my information and I get transferred to the home page but there is nothing. My profile is not pre...
I had to create a new log in and now my community account is starting over. How do I fix it?
Will messages saved in my old Community Account still be viewable?Love the account format changes. Thx.
Have a had an active account for 5 years or more on this sim.Half way through the first encounter with EverSafe ID, it glitched and locked me out. I changed my password and when I try to log in, it takes me to a page that tells me to 1) Resume Activa...
Three weeks ago I set up my Public Mobile and transferred my Rogers number or thought it worked. . However I didn't wait for Rogers to send me a SMS text regarding porting my account. I just put in my Public Mobile Sim and began to use it. Now I have...
@CS_Agentused Public mobile for probably 3 years now, but over the past 2 months I can't even use my phone to speak with someone, I can hear them perfectly, but when I speak only portions of words come through, no one can understand what I'm saying. ...
Hi, I've changed both my payment information and the subscription for my service but the account is still on hold.
I am not get all text messages and missing some calls. Please help.
Forbidden A1 Im receiving this error message when logging in. Also I was trying to activate my new SIM card with my old phone number and was told to reach out to customer support. Currently my account is inaccessible on the app and on the website. No...
Hey Everyone: I'm trying to do a Sim swap and it's not going very well, I'm literally laying bed as I j8st gave my son bone marrow to help his leukemia, and although my problem hasn't been fixed yet it truly warms my heart to see and know how many ...
Hi, This is my friend's account. I cannot log in into my account because I lost my SIM card while traveling. I have the right email address and password but, with EverSafe, I need to enter a code that is sent to my phone number. As I mentioned, I do ...
Hey everyone: So I switched to 5G bought a new Sim and completed all the steps to link my Sim, except to activate it it says login to the app to activate and for somE reason I j8st cannot login to the app can so eone plz help me I'm without a phone...
@CS_Agent Need help to resend request
I read that you can earn up to 20 points/month by engaging with the community; would a post like this be an example of that? Is there a certain amount of interactions needed per point earned? Is there a way to track points earned through community e...
I pay you monthly on my Mastercard. I now have a new reissued 5year Masercard which has the SAME number as before. The only difference is the 3 digit code at the back of the new card. I have been unable to get into my Public Mobile account to verif...
Hello,I ordered a SIM card online on May 20th but it has not been delivered yet.Please support.Thanks,Dbal.
Hi,New PM user trying to activate my SIM... everything was working but now unable to log into my account on mobile or laptop to finish activation... keep getting Forbidden A1 message and cannot submit a ticket. For iphone 11..I currently has a USA eS...
Hi I am trying to port my number from Bell and got error saying "Activation Error" Now I cannot login to my account on website and also on mobile app.On website I am getting Forbidden AI error.I already paid for subscription but I am now frustrated.P...
Just subscribed to a PM plan today, installed the app, and selected the transfer number option. I filled the boxes and proceeded as usual although when I completed everything, it said that my transfer was unsuccessful and I needed to contact an agent...
After updating my package I realized that I stopped getting text messages from abroad.
Hey Public Mobile,I ordered a phone over 30+ days ago and still haven't received it. You definitely took my $$ but I haven't received my phone
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