Agent contact

[IanP]

Had no responses in 48 hours, could I be submitting them wrong. Does it always have to be through chat and ticket?

No response even from the link that an oracle community member gave me to get answer.

[Handy1]

@IanP  Little more Info please ?

[HALIMACS]

It’s in my initial report reply @IanP  🙂

[softech · Accepted solution]

@IanP 

you can access Sent folder here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outbox

[HALIMACS]

Blocked @IanP ?

I cannot imagine why - what messaging are you receiving to conclude you may be 'blocked'?

If you go into your SENT folder on that message page, is your message to the CS_Agent not displaying there?

Recent replies from other users are suggesting huge delays in getting replies at this time - for reasons which are less than clear nor being communicated by PM staff.

[HALIMACS]

@IanP 

I would recommend avoiding the chatbot altogether.   The almighty SIMon chatbot has been 'on sabbatical' for going on a year now.

Do it this way:

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

 To get directly to your INBOX, click this link and check for messages:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[computergeek541]

Public Mobile wishes for alll customers to use the chatbot to open tickets, but the process doesn't always work.  If you need to send a private message to a customer support agent, it should be sent privately to the username CS_Agent.