Trying to update my payment info

[Sarah_Martin10]

Hello,

I am trying to update my payment information and when I click save and proceed to payment I get this message:

Sorry, we’re not able to process this request at this time. Please try again later.

I tried multiple times and I always get this message.

[Cheetah24]

If its a new card try a different card as well just to test out. If all else fails send a message to the service agent at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

[Donna709]

Same issue for me. Tried app, incognito, nothing works. 

[RavingRaven]

@Sarah_Martin10 

Is this a new card? Have you used it at a "bricks and mortar" store or activated it in your online account?

[Cheetah24]

Can you try with an incognito browser tab to see if that has any effect;

For Firefox: https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history

For Chrome: https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop