Long distance calling

[LisaSusan]

I recently upgraded to the plan that includes unlimited calling and text from Canada, Mexico and the US

i am currently in Mexico and trying to call the US but it will not let me

says error and call *611

Thanks

[computergeek541]

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@Fatima079 wrote:

That's odd, sorry to hear that OP. Best to message cs_agent under "community" to check it for you on the backend. It seems you arent the only one, someone else posted the same issue.

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Customers needing to be using the ticketing system from within the chatbot to open tickets.

[Fatima079]

That's odd, sorry to hear that OP. Best to message cs_agent under "community" to check it for you on the backend. It seems you arent the only one, someone else posted the same issue.

[hTideGnow · Accepted solution]

hi @LisaSusan 

try calling this ways:  1-AreaCode-PhoneNumber  or +1 AreaCode PhoneNumber