Phone not in service

[TanyaMarie]

I tried to change phone number, and add a plan. Now my phone is not in service?

[Fatima079]

I had the same issue but with porting. I had to get PM to resend the port request to approve it again, did it a total 3 times until it finally worked. 

Message cs_agent to get them to send another request and make sure to keep the old SIM in there to approve the port, before adding the PM one back in

[BKNS27]

@TanyaMarie 

Do you mean change number and switch to a new plan from old plan?

If so then reboot your phone by powering off then back on.

If you opened a second account under the first account using the same email address. The second account will replace the first account. You can only have 1 account/1 email address.

If this is the case then you need a CS_Agent to straight things out for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @TanyaMarie 

"add a plan", if you meant you need another line, you need another email address to setup a new account as PM does not have family account.  

no worries, support agent can sort it out and give you back the old number.   Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage